Great products are the result of intentional design.

I strive to continuously improve my self awareness in every avenue I pursue. In my career this means backing my decisions with research, advocating for all users, and opening myself up to feedback every step of the way.

UPDATED LEGACY UI | B2B2C

Improved usability of ticket management process in order to reduce ticket completion times by 20%

Other Projects

  • Reduced call times by integrating a Twilio Flex (SaaS product) into our customer experience workflow

    B2B2C | Product Strategy

  • Increased efficiency of inspection tool in order to increase customer satisfaction

    B2B2C | UI Heavy

  • Built 0 to 1 MVP to test a new service offering that could triple our market reach

    B2C | UI Heavy

  • Created a vaccine distribution tool to reduce the amount of wasted vaccine

    B2B | Dashboards

  • Built an app for school admins to inform students of leftover food to address food insecurity on college campuses

    B2B | Dashboards

  • Created an augmented reality app to help children with autism understand how to follow sequential steps

    B2B | Product Strategy

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Peers & Colleagues

  • "There are no problems or challenges that Kayla will not solve in a simple yet intelligent way."

    Christopher Fryer, Manager

  • "She gives highly constructive feedback in design reviews and receives it with gratitude and grace."

    Dan Rattigan, Design Peer

  • "Kayla's collaborative nature shines through in her desire to actively seek feedback and incorporate it into her designs."

    Keiko Neufeld, Software Engineer